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Return Policy

Thank you for shopping with vyonika In case you are not entirely pleased with your purchase, you have the option to return it to us for a complete refund or exchange. Kindly refer to the details provided below to learn more about our return policy.

RETURNS

All returns must be postmarked within 3 days of the Delivery date. All returned items must be in new and unused condition, with all original tags and labels attached .

RETURN PROCESS

STEP 1: To return an item, place the item securely in its original packaging with Bill and mail your return to the following  mail address  vyonikahelp@gmail.com and in mail subject write Return {order id}  and if within 24 hours of mail your request does not get approved then you can also ask for your Return request through whatsApp by sending your order id and reason for return or exchange With some photos of product  to our whatsApp number +918287212183

STEP 2 : Once we approve your Return Request our Delivery Executive will pickup the order from you & after successful pickup make sure to share your banking details like a/c no ,ifsc code Name or UPI details if you want a refund for your order on the same mail or WhatsApp conversation.

STEP 3: After receiving your Bank details within 3-5 days we will initiate the full refund without any extra charge and share you payment details as an attachment or screenshot

FOR EXCHANGE

After receiving your REQUEST and inspecting the condition of your item, we will process your EXCHANGE. Please allow at least 7 days from the receipt of your item to process your EXCHANGE

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. there are some orders on which return is not applicable all the products under Northeast categories are not applicable for return also if there is no option for a reverse pickup we can also to deny your return or refund request if we detect something fraud or Phishy

FOR REFUND

If you cancel or return an order that you have placed, the refund for that order will only be credited to your Vyonika wallet, which can be utilized for future purchases. 

If you have placed an order as a guest, we will credit the refund to the email-linked account or create one for you.

ORDER CANCELLATION

You can cancel your order by going to the “My Order” section before it gets confirmed or packed. However, if it has already been confirmed or packed, an additional charge of Rs. 60 may be apply for cancellation.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us via mail or WhatsApp at: 

[email protected]

+91828721218

MADE WITH ‚̧ IN NORTHEAST.

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