Thank you for shopping with Vyonika!

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange in accordance with the terms below.

Please read this policy carefully before placing your order.

Returns

You may request a return within 3 days from the date of delivery of your order.

To be eligible for a return:

• The product must be unused, unworn and unwashed.
• All original tags, labels and packaging should be intact.
• The product should be returned in the same condition in which it was received.
• The original invoice/bill should be kept with the product.
• Vyonika may request photographs or other information to verify the condition of the product before approving a return.

Products that have been worn, washed, altered, damaged after delivery or returned without their original tags may not be eligible for return.

RETURN PROCESS

STEP 1 — Submit your request

To request a return, email us at:

vyonikahelp@gmail.com

Please use the following subject:

Return – {Order ID}

In your email, please mention:

• Order ID
• Product you wish to return
• Reason for return
• Photographs of the product, if applicable

If you do not receive a response to your email within 24 hours, you may also contact us on WhatsApp at:

+91 82872 12183

Please send your Order ID, reason for return/exchange and relevant photographs.

STEP 2 — Verification & Pickup

Once your return request is reviewed and approved, we will arrange a reverse pickup through our delivery partner, subject to service availability at your location.

The product must be properly packed and handed over to the delivery executive in the condition required under this policy.

If reverse pickup is not available at your location, Vyonika may provide you with alternative return instructions.

STEP 3 — Refund

Once the returned product is received and successfully inspected, we will process the eligible refund.

Where a refund is applicable, we will normally initiate it within 5–7 business days after successful receipt and inspection of the returned product.

The actual time taken for the amount to appear in your bank account or payment method may depend on your bank/payment provider.

We will provide the relevant refund/payment confirmation once the refund has been processed.

Exchange Policy

If you wish to exchange an eligible product, please submit your request within 3 days of delivery.

Exchange requests are subject to:

• Product availability
• Product being unused, unworn and unwashed
• Original tags and packaging being intact
• Successful verification of the returned product

Once we receive and inspect the product, we will process the exchange.

Please allow up to 7 business days for the exchange to be processed after the returned product is received and approved.

If the requested replacement product or size is unavailable, we may offer an alternative resolution, such as a refund or store credit, as applicable.

Damaged ,defective or Wrong Product

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing an item
• Significantly different from what was ordered

please contact us as soon as possible after delivery.

Please send us:

• Your Order ID
• Photographs/videos showing the issue
• Photographs of the packaging, where relevant
• A brief description of the issue

After verification, Vyonika will provide an appropriate resolution, which may include a replacement, exchange or refund, as applicable.

We recommend recording an unboxing video when opening your package. While an unboxing video can help us investigate damage, missing items or tampering, the absence of an unboxing video does not by itself determine whether a genuine issue will be considered.

Non-Returnable Products

Certain products may be marked as non-returnable or non-exchangeable on their respective product pages because of their nature, hygiene considerations, customization or other applicable reasons.

The applicable return/exchange eligibility will be clearly communicated on the product page or at the time of purchase.

However, exclusions for change-of-mind returns do not limit your rights in relation to products that are defective, damaged, incorrect, counterfeit, or materially different from their advertised description, subject to applicable law.

Return Pickup

Return pickup is subject to courier availability for the customer’s location.

If our courier partner is unable to provide reverse pickup at your location, we will communicate the available return options.

Vyonika reserves the right to verify the returned product before approving a refund or exchange.

Where a return request appears to involve misuse of the return process, fraudulent activity, product substitution, tampering or other abuse, Vyonika may investigate the matter and take appropriate action in accordance with applicable law.

Refund

For eligible prepaid orders, refunds will generally be made to the original payment method, wherever technically possible.

If the original payment method cannot receive the refund, we may request alternative payment details or provide another appropriate refund method.

For eligible refunds relating to Cash on Delivery orders, we may request your bank account or UPI details to process the refund.

Never share your OTP, UPI PIN, card PIN or password with anyone claiming to process your Vyonika refund.

Any refund will be subject to the terms of this policy and applicable law.

Order Cancelletion

You may request cancellation of your order before it has been confirmed, processed or packed for dispatch.

Once an order has been confirmed, processed or packed, cancellation may no longer be possible because the order may already have entered our fulfillment process.

If cancellation is requested after processing or packing has begun, any applicable shipping, processing or other costs already incurred may be deducted from the amount refundable, where permitted by applicable law and disclosed to you.

If your order has already been shipped, you may need to follow the applicable return/refusal process instead of cancellation.

Return ,Refund Abuse

To protect our customers and our business from misuse, Vyonika may investigate return requests that show signs of fraudulent or abusive activity, including:

• Returning a different product from the one purchased
• Returning a used or damaged product after use
• Repeated or suspicious return activity
• Tampering with product tags or packaging
• False claims regarding delivery or product condition

Where such activity is reasonably established, Vyonika may decline the particular return request or take other appropriate action, subject to applicable law.

Important Note

Return, exchange and refund eligibility depends on the condition of the product, the reason for the request, the product category and the circumstances of the order.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under applicable Indian law.

Vyonika reserves the right to update this policy from time to time. The policy applicable at the time of your purchase will generally govern your order, subject to applicable law.

Customer Support

If you have any questions regarding our Return, Refund or Exchange Policy, please contact us:

Email: Support@vyonika.com
WhatsApp: +91 82872 12183

We will be happy to help.

Team Vyonika